Privacy Policy
At Prestigeo, we are committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and protect the personal information provided to us. Prestigeo complies with all legal data protection regulations, including the General Data Protection Regulation (GDPR).
1. Data Controller
Company Name: CUSTOMER FIRST, LDA - BRAND: PRESTIGEO
NIPC: 514666307
Registered Address: Rua Santo António à Estrela, 132 - 1st Floor, 1350-294 Lisbon
Contact: info@prestigeo.pt, [925993371]
2. Personal Data Collected
2.1. Information Provided by the Customer:
- Name, address, email address, phone number, and payment details (e.g., credit card information).
- Data required to book tours, purchase products, subscribe to newsletters, or contact Prestigeo.
2.2. Browsing Information:
- Data regarding the device and browser used to access the website, including IP address, browser type, language, and pages viewed.
- Cookies and similar technologies to enhance user experience and collect statistics about website usage.
2.3. Automatic Information:
- When a user visits our website, we may automatically collect certain information, such as usage data, access times, and browsing patterns.
3. Purpose of Data Collection
Personal data is collected and used for the following purposes:
3.1. Booking and Purchase Management:
- Processing tour bookings, product sales, and managing related payments.
- Sending booking confirmations, receipts, and relevant information about reserved tours.
3.2. Customer Communication:
- Responding to queries, information requests, or complaints.
- Sending communications related to bookings, such as changes, cancellations, or additional information.
3.3. Marketing and Promotions:
- Sending newsletters, special offers, and other information that may be of interest to the customer, only with their consent.
- Analysing user behaviour to improve experience and provide relevant content.
3.4. Service Improvement:
- Analysing browsing data to enhance the website’s functionality and content.
- Conducting market research and statistical analysis to improve our services.
3.5. Legal Compliance:
- Complying with legal obligations such as tax, regulatory, and auditing requirements.
4. Consent and Data Subject Rights
4.1. Consent:
By providing personal information and using Prestigeo’s services, the customer agrees to the collection and use of data under this Privacy Policy.
4.2. Data Subject Rights:
Customers have the following rights concerning their personal data:
- Right of Access: Request information about the personal data we hold.
- Right of Rectification: Request correction or updating of personal data.
- Right to Erasure: Request deletion of personal data unless legal obligations prevent such deletion.
- Right to Restriction of Processing: Request limitation of processing in certain circumstances.
- Right to Data Portability: Request the transfer of personal data to another entity.
- Right to Object: Object to the processing of personal data for direct marketing purposes.
- Right to Withdraw Consent: At any time, the customer may withdraw consent for data processing without affecting the legality of prior processing based on consent.
4.3. Exercising Rights:
To exercise any of these rights, the customer may contact us via email at info@prestigeo.pt or by post at Rua Santo António à Estrela, 132 - 1st Floor, 1350-294 Lisbon.
Prestigeo will respond to all requests within a maximum period of 30 days.
5. Data Sharing and Disclosure
5.1. Third Parties and Partners:
- Prestigeo may share personal data with third parties, such as payment service providers, tour operators, or partners, strictly for the purpose of processing bookings and payments.
- Data is only shared with third parties that demonstrate compliance with data protection regulations.
5.2. Legal Obligations:
- Prestigeo may disclose personal information when required to comply with a legal obligation, regulation, or court order.
6. Data Storage and Security
6.1. Storage:
- Personal data will be stored for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.
6.2. Security Measures:
- Prestigeo implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration.
- Payment data is encrypted and processed through secure payment providers.
7. Cookie Policy
7.1. What are Cookies?
Cookies are small text files stored on the user’s device when they visit our website. They help improve user experience, remember preferences, and provide personalised content.
7.2. Types of Cookies Used:
- Essential Cookies: Necessary for the website’s functionality and to provide services requested by the user.
- Analytical Cookies: Used to collect statistical data about website usage to improve user experience.
- Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of advertising campaigns.
7.3. Managing Cookies:
Users can configure their browsers to refuse or accept cookies. However, disabling essential cookies may affect website functionality.
8. International Data Transfers
8.1. Compliance:
- Prestigeo does not transfer personal data outside the European Union (EU). If such a transfer becomes necessary, we will ensure that data is processed under EU data protection requirements.
9. Changes to the Privacy Policy
9.1. Updates:
- Prestigeo reserves the right to update this Privacy Policy at any time. Changes will be published on our website, with the date of the last update.
9.2. Consent to Changes:
- By continuing to use Prestigeo’s services after changes are published, the customer accepts the modifications to the Privacy Policy.
10. Contact Information
For further information regarding this Privacy Policy or the processing of your personal data, please contact us:
Customer First, Lda./Tiago Cardoso - BRAND: Prestigeo
Rua Santo António à Estrela, 132 - 1st Floor, 1350-294 Lisbon
Mobile: +351 925 993 371 – Mobile Network Call
Email: info@prestigeo.pt
If you wish to withdraw your consent, please notify us using the following contact details:
Prestigeo
Customer First, Lda./Tiago Cardoso - BRAND: Prestigeo
Rua Santo António à Estrela, 132 - 1st Floor, 1350-294 Lisbon
Mobile: +351 925 993 371 – Mobile Network Call
Email: info@prestigeo.pt
National Data Protection Commission (CNPD)
Rua de São Bento Nº 148, 3rd Floor — 1200-821 Lisbon
Phone: +351 213 928 400 — Fax: +351 213 976 832
Email: geral@cnpd.pt
Website: www.cnpd.pt