GENERAL TERMS AND CONDITIONS OF SALE AND BOOKING – PRESTIGEO<\/strong><\/p>\n <\/p>\n 1. Owner Identification<\/strong><\/p>\n Company Name: CUSTOMER FIRST, LDA – BRAND: PRESTIGEO<\/p>\n NIPC: 514666307<\/p>\n Registered Address: Rua Andrade Corvo, 27 -7\u00ba Esq., 1350-294 Lisbon<\/p>\n RNAAT License: 532\/2024<\/p>\n Main CAE: 47250<\/p>\n Contact: booking@prestigeo.pt and +351 925993371<\/p>\n <\/p>\n 2. Introduction<\/strong><\/p>\n These Terms and Conditions establish the rules and regulations for the provision of boat tour services by Prestigeo in Portugal. By booking or participating in a boat tour with Prestigeo, the client accepts all the terms and conditions presented herein.<\/p>\n 2.1. By validating a booking request, the user must follow the online purchase procedure and click on “Complete Payment,” after reading and accepting these Purchase Conditions. At this point, they will be entering into a Contract of Sale with us (the “Contract”). Upon doing so, they will receive an email confirming receipt of their request (the “Order Confirmation”).<\/p>\n Subsequently, the user will be informed via an email confirmation of the booking after payment confirmation.<\/p>\n 2.2. For the purposes of these Terms and Conditions, the following definitions apply:<\/p>\n “Experiences” – The services marketed on the website prestigeo.pt.<\/p>\n “User” – Any natural person, non-trader, who places an order through the website prestigeo.pt.<\/p>\n 2.3. The use of the website prestigeo.pt and the purchase of products imply the user’s knowledge, understanding, and acceptance of these Terms and Conditions.<\/p>\n 2.4. Experiences<\/p>\nA) Description of Experiences: 2.5. Service Description<\/p>\n a) Offered Experiences: Prestigeo offers boat tours in Tr\u00f3ia, Arr\u00e1bida, and Sesimbra, with options that include gastronomic experiences, water activities, and leisure moments. The tours are adapted for groups, families, and private events, with customizable itineraries according to clients’ preferences.<\/p>\n b) Itinerary and Duration: Tours may vary in duration and itinerary, as detailed at the time of booking. Clients will be informed about the route, expected duration, and included activities such as diving, snorkeling, or onboard gastronomic experiences.<\/p>\n Bookings and Payments<\/p>\n 3.1. Making a Booking<\/p>\n Bookings can be made online, from anywhere, 24 hours a day, 7 days a week.<\/p>\n Booking confirmation is subject to availability and acceptance of these Terms and Conditions.<\/p>\n3.2. Booking Process on the Website Selection of Experience: Browse the site and select the desired experience or boat tour. Add it to the booking cart, indicating the desired date and time.<\/p>\n Booking Confirmation: Once the experience is selected, it will be added to your booking cart. The next step is to process the order and make the payment. During the booking process, the user must fill in or confirm the necessary information, such as name, email, number of participants, and any additional requirements.<\/p>\n Modification of the Booking: Before finalizing the booking and proceeding with payment, the user may modify its details at any time.<\/p>\n Registration on the Website: The user can create an account on prestigeo.pt to access and update personal details, check booking status, and access the history of previous bookings.<\/p>\n Data Entry: Fill in all mandatory fields in the booking form and select the desired payment method.<\/p>\n Acceptance of Terms: Read and accept the Terms and Conditions and Privacy Policy of the site by ticking the corresponding box.<\/p>\n Finalizing the Booking: After confirmation, a screen will appear with the booking details, which can be printed for reference. The user will also receive an automatic email confirmation with the booking details and payment information.<\/p>\n Email Confirmation: After completing the booking, the user will receive a confirmation email with all details, including date, time, meeting location, and additional instructions.<\/p>\n By making a booking, the user accepts the General Terms and Conditions of Sale on the site, as well as the Privacy and Data Protection Policies.<\/p>\n 3.3. Guest Booking<\/p>\n The guest booking functionality is also available on our website.<\/p>\n By choosing this mode, only the essential data required to process the booking will be requested.<\/p>\n After completing the booking, the user will have the option to register on the site or continue as a guest.<\/p>\n 3.4. Changes to the Offer of Experiences<\/p>\n Prestigeo reserves the right to modify, at any time, the offer of experiences, prices, promotions, and conditions presented on the website prestigeo.pt.<\/p>\n Changes will not affect already confirmed bookings.<\/p>\n 3.5. Availability of Experiences<\/p>\n Prestigeo will honour bookings made online up to the limit of available experiences.<\/p>\n If a booked experience is unavailable, Prestigeo commits to informing the user as soon as possible and proposing an alternative solution, such as rescheduling or a full refund.<\/p>\n 3.6. Billing Data<\/p>\n The data provided for billing is the user’s responsibility.<\/p>\n Once issued, the invoice cannot be reissued with alterations.<\/p>\n 3.7. Booking Confirmation<\/p>\n Bookings are only confirmed after payment.<\/p>\n If payment is not received within 48 hours, the booking will be canceled.<\/p>\n 3.8. Cancellation and Booking Refusal<\/p>\n Prestigeo reserves the right not to accept or cancel already confirmed bookings in the following situations:<\/p>\n The experience is not available on the selected date or time.<\/p>\n Payment was not made through the available payment methods.<\/p>\n Payment was not confirmed within 48 hours of booking.<\/p>\n The provided billing information is incorrect or unverifiable.<\/p>\n There is an error in the price quote.<\/p>\n It is not possible to meet the logistical requirements of the booking.<\/p>\n 3.9. Payment and Confirmation<\/p>\n To confirm the booking, full payment is required.<\/p>\n Accepted payment methods: Credit Card, Multibanco Reference, MBWay, Pay Shop, Apple Pay, Credit\/Debit Card processed through If Then Pay. Payments via Multibanco Reference have a deadline of up to 60 minutes to guarantee the tour reservation.<\/p>\n If payment is not received within the specified time frame, the booking will not be validated. Any payment received after this period will be refunded or may be used for a new booking upon written request by the client.<\/p>\n 4. Cancellations, Changes, and Refunds<\/p>\n 4.1. Cancellations by the Client<\/p>\n Cancellations made more than 15 days in advance entitle the client to a full refund of the deposit.<\/p>\n Cancellations made less than 15 days in advance are non-refundable.<\/p>\n 4.2. Cancellations by Prestigeo<\/p>\n Prestigeo reserves the right to cancel a tour due to adverse weather conditions or unforeseen factors.<\/p>\n In such cases, the client will be entitled to a full refund or a rescheduling of the tour to an available date.<\/p>\n 4.3. Date Changes<\/p>\n Clients may request a change of tour date at least 7 days in advance, subject to availability and possible rescheduling fees.<\/p>\n 4.4. Withdrawal During the Tour<\/p>\n If a client chooses to interrupt the tour after it has started, no partial refund will be issued.<\/p>\n 4.5. No-Show and Delays<\/p>\n In case of no-show or a delay exceeding 30 minutes, Prestigeo reserves the right to begin the tour without the client, with no refund granted.<\/p>\n 5. Safety and Conduct Onboard<\/p>\n 5.1. Safety Equipment<\/p>\n Prestigeo provides all necessary safety equipment, including life jackets.<\/p>\n All passengers must follow the crew’s instructions at all times and use safety equipment as required.<\/p>\n 5.2. Boat Capacity<\/p>\n The maximum boat capacity will be informed at the time of booking.<\/p>\n Prestigeo reserves the right to refuse entry to passengers exceeding the boat’s capacity limit.<\/p>\n 5.3. Onboard Conduct<\/p>\n Smoking is prohibited onboard.<\/p>\n The consumption of alcoholic beverages is allowed only in designated areas and must be done in moderation.<\/p>\n Prestigeo reserves the right to refuse participation to any passenger displaying reckless behaviour or endangering the safety of others.<\/p>\n 5.4. Prohibited Items<\/p>\n The following are not allowed onboard:<\/p>\n Illegal substances.<\/p>\n Dangerous objects.<\/p>\n Pets (unless previously authorized by Prestigeo).<\/p>\n 6. Liability and Insurance<\/p>\n 6.1. Insurance<\/p>\n Prestigeo holds civil liability insurance that covers accidents occurring during the tour.<\/p>\n Clients are recommended to obtain travel insurance that includes nautical activities.<\/p>\n 6.2. Liability Limitations<\/p>\n Prestigeo is not responsible for accidents caused by reckless or negligent behaviour of passengers.<\/p>\n Prestigeo is not liable for damage or loss of personal belongings during the tour.<\/p>\n 6.3. Damage to the Boat<\/p>\n Clients will be held responsible for any damage caused to the boat or equipment due to reckless or negligent behaviour.<\/p>\n 7. Weather Conditions and Tour Impact<\/p>\n 7.1. Weather and Cancellations<\/p>\n Weather conditions may affect tour operations.<\/p>\n Prestigeo reserves the right to cancel or alter the tour route for safety reasons.<\/p>\n 7.2. Options for Weather-Related Cancellations<\/p>\n In case of cancellation due to adverse weather conditions, clients may choose between rescheduling for another available date or receiving a full refund.<\/p>\n 8. Privacy Policy<\/p>\n 8.1. Data Protection<\/p>\n Prestigeo is committed to protecting client data in compliance with the General Data Protection Regulation (GDPR).<\/p>\n Data collected is used solely for managing bookings and client communication.<\/p>\n 8.2. Data Storage and Use<\/p>\n Personal data is stored securely and will not be shared with third parties without the client’s consent, except when required by law.<\/p>\n 8.3. More Information on Privacy Policy<\/p>\n Full details can be found at: https:\/\/prestigeo.pt\/privacy-policy.<\/p>\n 9. Website Terms of Use<\/p>\n 9.1. Website Use<\/p>\n The use of Prestigeo’s website is subject to its Terms of Use and Privacy Policy.<\/p>\n Any misuse of the website, including fraud, malware distribution, or unauthorized data access, is strictly prohibited.<\/p>\n Full details are available at: https:\/\/prestigeo.pt\/terms-of-use.<\/p>\n 10. Intellectual Property<\/p>\n All website content, including images, texts, and logos, is the property of Prestigeo and cannot be reproduced without prior authorization.<\/p>\n 11. Sales and Shipping Policy<\/p>\n 11.1. Online Sales<\/p>\n Purchasing services or products via the prestigeo.pt website implies acceptance of these Terms and Conditions.<\/p>\n All transactions are carried out in euros (\u20ac) and include applicable taxes.<\/p>\n 11.2. Product Shipping and Delivery<\/p>\n If physical products (such as vouchers or souvenirs) are sold, Prestigeo will ship them to the address provided by the client, subject to applicable shipping costs and delivery timeframes.<\/p>\n 12. Photography and Filming<\/p>\n 12.1. Use of Photos and Videos<\/p>\n Prestigeo may take photos and record videos during tours for promotional purposes.<\/p>\n By participating in a tour, clients authorize Prestigeo to use these images for marketing purposes, unless otherwise stated before the tour begins.<\/p>\n 13. Clean & Safe Certification<\/p>\n 13.1. Health and Safety Measures<\/p>\n Prestigeo complies with the “Clean & Safe” standards set by Turismo de Portugal, ensuring health and safety measures to protect passengers.<\/p>\n 14. Complaints and Warranty<\/p>\n 14.1. Complaints<\/p>\n Complaints must be submitted in writing within 5 days of the tour date.<\/p>\n Prestigeo commits to responding to complaints within 15 working days.<\/p>\n 14.2. Warranty and After-Sales Service<\/p>\n Prestigeo strives to provide high-quality services but cannot guarantee client satisfaction regarding external factors such as weather conditions.<\/p>\n 15. Catering and Beverages Policy<\/p>\n 15.1. Catering Service<\/p>\n If catering services or gastronomic experiences are included in the booking, specific details and terms will be agreed upon at the time of booking.<\/p>\n Alcohol consumption must be moderate and limited to designated areas.<\/p>\n 16. Pets Policy<\/p>\n 16.1. Pets Onboard<\/p>\n Pets are only allowed onboard with prior authorization from Prestigeo.<\/p>\n Pets must remain in designated areas.<\/p>\n 17. Available Languages<\/p>\n 17.1. Language Options<\/p>\n Tours are conducted in Portuguese and English.<\/p>\n Additional language options may be available upon prior request.<\/p>\n 18. Notices and Liability Exemptions<\/p>\n 18.1. Force Majeure<\/p>\n Prestigeo is not responsible for delays or cancellations due to force majeure events such as natural disasters, pandemics, or government restrictions.<\/p>\n Changes to the Terms and Conditions<\/p>\n19.1. Right to Modify: Contact and Support<\/p>\n20.1. Contacts: Applicable Law and Jurisdiction<\/p>\n21.1. Jurisdiction: Acceptance of the Terms and Conditions<\/p>\n22.1. Acceptance: Legal Provisions and Regulations<\/p>\n Prestigeo is governed by the applicable Portuguese legislation for maritime tourism and the European consumer protection regulations. Therefore, in addition to the previously stated Terms and Conditions, the following legal and regulatory provisions also apply:<\/p>\n 23.1. Compliance with Tourism Law in Portugal<\/p>\n Prestigeo operates in accordance with the applicable Portuguese legislation on maritime tourism, specifically Decree-Law No. 108\/2009 and Decree-Law No. 186\/2015. The company also complies with safety standards imposed by the Institute for Mobility and Transport (IMT) and the Directorate-General for Natural Resources, Safety, and Maritime Services (DGRM).<\/p>\n 23.2. Right of Withdrawal and Exclusions<\/p>\n According to Decree-Law No. 24\/2014, Article 17, paragraph j), the 14-day right of withdrawal does not apply to leisure services with a defined date. Therefore, once the booking is confirmed, the client will not be able to request a refund, except for exceptions provided in these Terms and Conditions.<\/p>\n 23.3. Civil Liability and Insurance<\/p>\n Prestigeo holds civil liability insurance as required by Portuguese law. However, it is recommended that clients have adequate travel insurance that covers potential incidents during the nautical activity.<\/p>\n 23.4. Electronic Complaints Book<\/p>\n In accordance with Decree-Law No. 156\/2005, Prestigeo provides access to the Electronic Complaints Book. If you have a complaint, you may submit it via the following link: https:\/\/www.livroreclamacoes.pt or send an email to booking@prestigeo.pt.<\/p>\n 23.5. Data Protection and GDPR<\/p>\n Prestigeo processes clients’ personal data in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016\/679). Clients have the right to:<\/p>\n Access, rectify, or delete their personal data.<\/p>\n Request the cessation of the processing of their data for marketing purposes.<\/p>\n Requests can be made via email atbooking@prestigeo.pt.<\/p>\n 23.6. Force Majeure<\/p>\n Prestigeo is not liable for cancellations or service changes due to force majeure, including:<\/p>\n Adverse weather conditions.<\/p>\n Government restrictions.<\/p>\n Strikes or unexpected technical failures.<\/p>\n 23.7. Health and Physical Condition of Passengers<\/p>\n By booking a tour, the client declares that they are physically fit to participate in the experience and assume full responsibility for their health and safety. Prestigeo is not responsible for medical complications resulting from participation in the activity.<\/p>\n\t\t\t\t\t\tPortuguese\n\t\t\t\t\t\t\t\t\t\t\t TERMOS E CONDI\u00c7\u00d5ES GERAIS DE VENDA E RESERVA – PRESTIGEO<\/strong><\/p>\n A Prestigeo rege-se pela legisla\u00e7\u00e3o portuguesa aplic\u00e1vel ao turismo mar\u00edtimo e pela regulamenta\u00e7\u00e3o europeia de prote\u00e7\u00e3o ao consumidor. Assim, al\u00e9m dos Termos e Condi\u00e7\u00f5es apresentados anteriormente, aplicam-se ainda as seguintes disposi\u00e7\u00f5es legais e regulamentares:<\/p>\n 23.1. Conformidade com a Lei do Turismo em Portugal<\/p>\n A Prestigeo opera de acordo com a legisla\u00e7\u00e3o portuguesa aplic\u00e1vel ao turismo mar\u00edtimo, nomeadamente o Decreto-Lei n.\u00ba 108\/2009 e o Decreto-Lei n.\u00ba 186\/2015. A empresa cumpre tamb\u00e9m as normas de seguran\u00e7a impostas pelo Instituto da Mobilidade e dos Transportes (IMT) e pela Dire\u00e7\u00e3o-Geral dos Recursos Naturais, Seguran\u00e7a e Servi\u00e7os Mar\u00edtimos (DGRM).<\/p>\n 23.2. Direito ao Livre Resolu\u00e7\u00e3o e Exclus\u00f5es<\/p>\n De acordo com o Decreto-Lei n.\u00ba 24\/2014, artigo 17.\u00ba, al\u00ednea j), o direito de livre resolu\u00e7\u00e3o de 14 dias n\u00e3o se aplica a servi\u00e7os de lazer com data definida. Assim, ap\u00f3s a confirma\u00e7\u00e3o da reserva, o cliente n\u00e3o poder\u00e1 solicitar reembolso, salvo exce\u00e7\u00f5es previstas nestes Termos e Condi\u00e7\u00f5es.<\/p>\n 23.3. Responsabilidade Civil e Seguro<\/p>\n A Prestigeo possui seguro de responsabilidade civil conforme exigido pela legisla\u00e7\u00e3o portuguesa. Contudo, recomenda-se que os clientes disponham de um seguro de viagem adequado, que cubra eventuais incidentes durante a atividade n\u00e1utica.<\/p>\n 23.4. Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico<\/p>\n Nos termos do Decreto-Lei n.\u00ba 156\/2005, a Prestigeo disponibiliza o Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico. Caso tenha alguma reclama\u00e7\u00e3o, pode apresent\u00e1-la atrav\u00e9s do link: https:\/\/www.livroreclamacoes.pt ou enviar um email para info@prestigeo.pt.<\/p>\n 23.5. Prote\u00e7\u00e3o de Dados e RGPD<\/p>\n A Prestigeo trata os dados pessoais dos clientes de acordo com o Regulamento Geral de Prote\u00e7\u00e3o de Dados (RGPD – Regulamento UE 2016\/679). Os clientes t\u00eam direito a:<\/p>\n Aceder, retificar ou eliminar os seus dados pessoais.<\/p>\nSolicitar a cessa\u00e7\u00e3o do processamento dos seus dados para fins de marketing. 23.6. For\u00e7a Maior<\/p>\n A Prestigeo n\u00e3o se responsabiliza por cancelamentos ou altera\u00e7\u00f5es de servi\u00e7o devido a for\u00e7a maior, incluindo:<\/p>\n Condi\u00e7\u00f5es meteorol\u00f3gicas adversas.<\/p>\n Restri\u00e7\u00f5es governamentais.<\/p>\n Greves ou falhas t\u00e9cnicas inesperadas.<\/p>\n 23.7. Sa\u00fade e Condi\u00e7\u00e3o F\u00edsica dos Passageiros<\/p>\n Ao reservar um passeio, o cliente declara estar fisicamente apto para participar na experi\u00eancia e assume total responsabilidade pela sua sa\u00fade e seguran\u00e7a. A Prestigeo n\u00e3o se responsabiliza por complica\u00e7\u00f5es m\u00e9dicas decorrentes da participa\u00e7\u00e3o na atividade.<\/p>\n\n","protected":false},"excerpt":{"rendered":" English Portuguese English GENERAL TERMS AND CONDITIONS OF SALE AND BOOKING – PRESTIGEO 1. Owner Identification Company Name: CUSTOMER FIRST, LDA – BRAND: PRESTIGEO NIPC: 514666307 Registered Address: Rua Andrade Corvo, 27 -7\u00ba Esq., 1350-294 Lisbon RNAAT License: 532\/2024 Main CAE: 47250 Contact: booking@prestigeo.pt and +351 925993371 2. Introduction These Terms and Conditions…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-212","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prestigeo.pt\/pt\/wp-json\/wp\/v2\/pages\/212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prestigeo.pt\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prestigeo.pt\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prestigeo.pt\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prestigeo.pt\/pt\/wp-json\/wp\/v2\/comments?post=212"}],"version-history":[{"count":16,"href":"https:\/\/prestigeo.pt\/pt\/wp-json\/wp\/v2\/pages\/212\/revisions"}],"predecessor-version":[{"id":714,"href":"https:\/\/prestigeo.pt\/pt\/wp-json\/wp\/v2\/pages\/212\/revisions\/714"}],"wp:attachment":[{"href":"https:\/\/prestigeo.pt\/pt\/wp-json\/wp\/v2\/media?parent=212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nThe images and descriptions of the experiences available on the site are presented as accurately as possible to depict the service offered. However, due to the nature of boat tour experiences and outdoor activities, slight variations may occur concerning what is shown in the images or described on the site. Scenarios, weather conditions, and other natural factors may influence the real experience. Prestigeo is committed to providing high-quality experiences but cannot guarantee that all elements depicted in the images, such as weather conditions or specific landscapes, will be present on the day of the tour.\nB) Features of Experiences:
\nThe characteristics of each experience, including duration, itinerary, included activities, and maximum passenger capacity, are detailed on the site. However, users should consider that weather conditions, maritime conditions, and other unforeseen factors may require adjustments to the itinerary or duration of the experience. We recommend that clients carefully read the description of each experience to familiarize themselves with the details and possible variations. The photographs serve to illustrate the nature of the experience but do not guarantee an exact representation of what will occur on each tour.\n
\nTo make a booking on the website, follow these steps:\n
\nPrestigeo reserves the right to amend these Terms and Conditions at any time.
\nAny changes will be published on the website and will take effect immediately upon publication.\n
\nFor queries, complaints, or requests, clients may contact Prestigeo via email at booking@prestigeo.pt or by phone at +351 925993371.
\nPrestigeo is committed to responding to all requests within a maximum of 5 working days.\n
\nThese Terms and Conditions are governed by Portuguese law.
\nAny dispute arising from the interpretation or execution of these Terms and Conditions shall be submitted to the competent courts of Portugal.\n
\nBy booking or participating in a boat tour with Prestigeo, the client declares that they have read, understood, and agreed to all the terms and conditions set forth herein.\n
\n1. Identifica\u00e7\u00e3o do Propriet\u00e1rio<\/strong>
\nNome da Empresa: CUSTOMER FIRST, LDA – MARCA: PRESTIGEO
\nNIPC: 514666307
\nMorada Fiscal: Rua Andrade Corvo, 27 -7\u00ba Esq., 1350-294 Lisboa
\nRNAAT Licen\u00e7a: 532\/2024
\nCAE Principal: 47250
\nContacto: booking@prestigeo.pt e +351 925993371\n
\n2. Introdu\u00e7\u00e3o<\/strong>
\nEstes Termos e Condi\u00e7\u00f5es estabelecem as regras e regulamentos para a presta\u00e7\u00e3o de servi\u00e7os de passeios de barco pela Prestigeo, em Portugal. Ao reservar ou participar de um passeio de barco com a Prestigeo, o cliente aceita todos os termos e condi\u00e7\u00f5es aqui apresentados.
\n2.1. Considera-se que, ao validar um pedido de reserva, o utilizador dever\u00e1 seguir o procedimento de compra on-line, e clicar em “Finalizar Pagamento”, antes do que dever\u00e1 ler e aceitar as presentes Condi\u00e7\u00f5es de Compra. Nesse momento, estar\u00e1 a celebrar um contrato de compra e venda connosco (o “Contrato”). Ap\u00f3s o fazer, receber\u00e1 um e-mail a confirmar a rece\u00e7\u00e3o do seu pedido (a “Confirma\u00e7\u00e3o de Pedido”).
\nPosteriormente o Utilizador ser\u00e1 informado atrav\u00e9s de um e-mail de confirma\u00e7\u00e3o da reserva ap\u00f3s confirma\u00e7\u00e3o de pagamento.
\n2.2. Para os efeitos dos presentes Termos e Condi\u00e7\u00f5es entende-se por:
\na) – “Experi\u00eancias” – Os servi\u00e7os comercializados no website prestigeo.pt;
\nb) – “Utilizador” – Toda a pessoa singular, n\u00e3o comerciante, que efetue uma encomenda atrav\u00e9s do website prestigeo.pt;
\n2.3. A utiliza\u00e7\u00e3o do website prestigeo.pt e a compra dos produtos pressup\u00f5e o conhecimento, entendimento e aceita\u00e7\u00e3o dos presentes Termos e Condi\u00e7\u00f5es pelo Utilizador.
\n2.4. EXPERI\u00caNCIAS
\nA) Descri\u00e7\u00e3o das Experi\u00eancias:
\nAs imagens e descri\u00e7\u00f5es das experi\u00eancias dispon\u00edveis no site s\u00e3o apresentadas de forma a serem o mais fidedignas poss\u00edvel, com o objetivo de retratar o servi\u00e7o oferecido. No entanto, devido \u00e0 natureza das experi\u00eancias de passeios de barco e atividades ao ar livre, podem ocorrer ligeiras varia\u00e7\u00f5es em rela\u00e7\u00e3o ao que \u00e9 mostrado nas imagens ou descrito no site. Os cen\u00e1rios, condi\u00e7\u00f5es meteorol\u00f3gicas e outros fatores naturais podem influenciar a experi\u00eancia real. A Prestigeo compromete-se a proporcionar experi\u00eancias de alta qualidade, mas n\u00e3o pode garantir que todos os elementos retratados nas imagens, como condi\u00e7\u00f5es clim\u00e1ticas ou paisagens espec\u00edficas, estar\u00e3o presentes no dia do passeio.
\nB) Caracter\u00edsticas das Experi\u00eancias:
\nAs caracter\u00edsticas de cada experi\u00eancia, incluindo a dura\u00e7\u00e3o, percurso, atividades inclu\u00eddas e capacidade m\u00e1xima de passageiros, s\u00e3o descritas detalhadamente no site. No entanto, deve ter-se em considera\u00e7\u00e3o que as condi\u00e7\u00f5es clim\u00e1ticas, mar\u00edtimas e outros fatores imprevistos podem exigir ajustes no roteiro ou na dura\u00e7\u00e3o da experi\u00eancia. Recomendamos que os clientes leiam atentamente a descri\u00e7\u00e3o de cada experi\u00eancia para se familiarizarem com os detalhes e poss\u00edveis varia\u00e7\u00f5es. As fotografias servem para ilustrar a natureza da experi\u00eancia, mas n\u00e3o garantem uma representa\u00e7\u00e3o exata do que ocorrer\u00e1 em cada passeio.
\n2.5. Descri\u00e7\u00e3o dos Servi\u00e7os
\na) Experi\u00eancias Oferecidas: A Prestigeo oferece passeios de barco em Tr\u00f3ia, Arr\u00e1bida e Sesimbra, com op\u00e7\u00f5es que incluem experi\u00eancias gastron\u00f3micas, atividades aqu\u00e1ticas e momentos de lazer. Os passeios s\u00e3o adaptados para grupos, fam\u00edlias e eventos privados, com roteiros personaliz\u00e1veis de acordo com as prefer\u00eancias dos clientes.
\nb) Roteiro e Dura\u00e7\u00e3o: Os passeios podem variar em dura\u00e7\u00e3o e roteiro, sendo detalhados no momento da reserva. Os clientes ser\u00e3o informados sobre o percurso, dura\u00e7\u00e3o prevista, e atividades inclu\u00eddas, como mergulho, snorkeling ou experi\u00eancias gastron\u00f3micas a bordo.\n\n
\n3.1 Realiza\u00e7\u00e3o da Reserva
\nAs reservas podem ser realizadas online, a partir de qualquer lugar, durante 24 horas por dia, 7 dias por semana.
\nA confirma\u00e7\u00e3o da reserva est\u00e1 sujeita \u00e0 disponibilidade e \u00e0 aceita\u00e7\u00e3o dos presentes Termos e Condi\u00e7\u00f5es.
\n3.2 Processo de Reserva no Website
\nPara efetuar uma reserva no site, siga os seguintes passos:
\nSele\u00e7\u00e3o da Experi\u00eancia: Navegue pelo site e selecione a experi\u00eancia ou passeio de barco desejado. Adicione ao cesto de reservas, indicando a data e a hora pretendidas.
\nConfirma\u00e7\u00e3o da Reserva: Uma vez selecionada a experi\u00eancia, ela ser\u00e1 adicionada ao seu cesto de reservas. O pr\u00f3ximo passo \u00e9 processar o pedido e efetuar o pagamento. Durante o processo de reserva, o utilizador dever\u00e1 preencher ou confirmar as informa\u00e7\u00f5es necess\u00e1rias, como nome, email, n\u00famero de participantes e quaisquer requisitos adicionais.
\nModifica\u00e7\u00e3o da Reserva: Antes de finalizar a reserva e proceder ao pagamento, o utilizador poder\u00e1 modificar os detalhes da mesma a qualquer momento.
\nRegisto no Site: O utilizador pode criar uma conta no site prestigeo.pt para aceder e atualizar os seus dados pessoais, verificar o estado das reservas e ter acesso ao hist\u00f3rico de reservas anteriores.
\nPreenchimento de Dados: Preencher todos os campos obrigat\u00f3rios do formul\u00e1rio de reserva e selecionar o m\u00e9todo de pagamento desejado.
\nAceita\u00e7\u00e3o dos Termos: Ler e aceitar os Termos e Condi\u00e7\u00f5es e a Pol\u00edtica de Privacidade do site, marcando a op\u00e7\u00e3o correspondente.
\nFinaliza\u00e7\u00e3o da Reserva: Ap\u00f3s a confirma\u00e7\u00e3o, visualizar\u00e1 um ecr\u00e3 com os detalhes da reserva, que pode ser impresso para refer\u00eancia. Tamb\u00e9m receber\u00e1 um email autom\u00e1tico de confirma\u00e7\u00e3o da reserva com os detalhes e informa\u00e7\u00f5es de pagamento.
\nConfirma\u00e7\u00e3o por Email: Ap\u00f3s a conclus\u00e3o da reserva, o utilizador receber\u00e1 um email de confirma\u00e7\u00e3o com todos os detalhes, incluindo data, hora, local de encontro e instru\u00e7\u00f5es adicionais.
\nAo efetuar a reserva, o utilizador aceita os Termos e Condi\u00e7\u00f5es Gerais de Venda do site, bem como as Pol\u00edticas de Privacidade e Prote\u00e7\u00e3o de Dados.
\n3.3 Reserva como Convidado
\nA funcionalidade de reserva como convidado tamb\u00e9m est\u00e1 dispon\u00edvel no nosso website. Ao optar por esta modalidade, apenas os dados essenciais para processar a reserva ser\u00e3o solicitados. Ap\u00f3s a conclus\u00e3o da reserva, o utilizador ter\u00e1 a op\u00e7\u00e3o de se registar no site ou continuar como convidado.
\n3.4 Altera\u00e7\u00f5es na Oferta de Experi\u00eancias
\nA Prestigeo reserva-se o direito de modificar, a qualquer momento, a oferta de experi\u00eancias, pre\u00e7os, promo\u00e7\u00f5es e condi\u00e7\u00f5es apresentadas no website prestigeo.pt. As altera\u00e7\u00f5es n\u00e3o afetar\u00e3o as reservas j\u00e1 confirmadas.
\n3.5 Disponibilidade das Experi\u00eancias
\nA Prestigeo honrar\u00e1 as reservas efetuadas online at\u00e9 ao limite da disponibilidade das experi\u00eancias. No caso de uma experi\u00eancia reservada estar indispon\u00edvel, a Prestigeo compromete-se a informar o utilizador com a maior brevidade poss\u00edvel e a propor uma solu\u00e7\u00e3o alternativa, como a remarca\u00e7\u00e3o ou o reembolso total.
\n3.6 Dados de Fatura\u00e7\u00e3o
\nOs dados fornecidos para fatura\u00e7\u00e3o s\u00e3o da responsabilidade do utilizador. Ap\u00f3s a emiss\u00e3o, a fatura n\u00e3o pode ser reemitida com altera\u00e7\u00f5es.
\n3.7 Confirma\u00e7\u00e3o das Reservas
\nAs reservas s\u00f3 s\u00e3o confirmadas ap\u00f3s o pagamento. Ao fim de 48 horas sem o pagamento efectivamente recebido, a reserva ser\u00e1 cancelada.
\n3.8 Cancelamento e Recusa de Reservas
\nA Prestigeo reserva-se o direito de n\u00e3o aceitar ou cancelar reservas j\u00e1 confirmadas nas seguintes situa\u00e7\u00f5es:
\nA experi\u00eancia n\u00e3o est\u00e1 dispon\u00edvel na data ou hora selecionada.
\nO pagamento n\u00e3o foi efetuado atrav\u00e9s dos m\u00e9todos de pagamento dispon\u00edveis no website.
\nO pagamento n\u00e3o foi confirmado no prazo de 48 horas ap\u00f3s a realiza\u00e7\u00e3o da reserva.
\nA informa\u00e7\u00e3o de fatura\u00e7\u00e3o fornecida n\u00e3o \u00e9 correta ou verific\u00e1vel.
\nH\u00e1 um erro na cota\u00e7\u00e3o do pre\u00e7o da experi\u00eancia.
\nN\u00e3o \u00e9 poss\u00edvel cumprir com os requisitos log\u00edsticos da reserva (por exemplo, n\u00famero de participantes superior ao limite permitido).
\n3.9 Pagamento e Confirma\u00e7\u00e3o
\nPara confirmar a reserva, \u00e9 exigido o pagamento do valor total.
\nM\u00e9todos de pagamento aceites: Cart\u00e3o de Cr\u00e9dito, Refer\u00eancia Multibanco e MBWay, Pay Shop, Apple Pay, Cart\u00e3o de Credito\/Cart\u00e3o de D\u00e9bito processados atrav\u00e9s da If Then Pay. Pagamentos por Refer\u00eancia Multibanco tem um prazo de at\u00e9 60 minutos para garantir a reserva do passeio.
\nCaso o pagamento n\u00e3o seja recebido dentro do prazo especificado, a reserva n\u00e3o ser\u00e1 validada. Qualquer pagamento recebido ap\u00f3s este prazo ser\u00e1 devolvido ou poder\u00e1 ser utilizado para uma nova reserva, a pedido do cliente, por escrito.<\/li>\n
\n4.1. Cancelamentos pelo Cliente:
\nCancelamentos feitos com mais de 15 dias de anteced\u00eancia d\u00e3o direito a um reembolso total do dep\u00f3sito.
\nCancelamentos feitos com menos de 15 dias de anteced\u00eancia n\u00e3o ser\u00e3o reembolsados.
\n4.2. Cancelamentos pela Empresa:
\nA Prestigeo reserva-se o direito de cancelar um passeio em caso de condi\u00e7\u00f5es meteorol\u00f3gicas adversas ou outros fatores imprevistos. Neste caso, o cliente ter\u00e1 direito a um reembolso total ou a remarca\u00e7\u00e3o do passeio para uma data dispon\u00edvel.
\n4.3. Altera\u00e7\u00f5es de Data:
\nO cliente pode solicitar a altera\u00e7\u00e3o da data do passeio com pelo menos 7 dias de anteced\u00eancia, sujeita \u00e0 disponibilidade e a uma taxa de remarca\u00e7\u00e3o, se aplic\u00e1vel.
\n4.4. Desist\u00eancia Durante o Passeio:
\nSe o cliente desejar interromper o passeio ap\u00f3s o seu in\u00edcio, n\u00e3o haver\u00e1 reembolso parcial.
\n4.5. No-Show e Atrasos:
\nEm caso de n\u00e3o compar\u00eancia do cliente (no-show) ou atraso superior a 30 minutos, a Prestigeo reserva-se o direito de iniciar o passeio sem o cliente, sem direito a reembolso.
\n5. Seguran\u00e7a e Conduta a Bordo
\n5.1. Equipamento de Seguran\u00e7a:
\nA Prestigeo providenciar\u00e1 todos os equipamentos de seguran\u00e7a necess\u00e1rios, incluindo coletes salva-vidas.
\nTodos os passageiros devem seguir as instru\u00e7\u00f5es da tripula\u00e7\u00e3o em todos os momentos e usar os equipamentos de seguran\u00e7a conforme exigido.
\n5.2. Capacidade da Embarca\u00e7\u00e3o:
\nA capacidade m\u00e1xima da embarca\u00e7\u00e3o ser\u00e1 informada no momento da reserva. A Prestigeo reserva-se o direito de recusar a entrada de passageiros que excedam o limite de capacidade.
\n5.3. Comportamento a Bordo:
\n\u00c9 proibido fumar a bordo.
\nO consumo de bebidas alco\u00f3licas \u00e9 permitido apenas nas \u00e1reas designadas e deve ser feito com modera\u00e7\u00e3o.
\nA Prestigeo reserva-se o direito de recusar a participa\u00e7\u00e3o de qualquer passageiro que demonstre comportamento imprudente ou que coloque em risco a seguran\u00e7a de outros passageiros.
\n5.4. Itens Proibidos:
\nN\u00e3o \u00e9 permitido trazer a bordo subst\u00e2ncias ilegais, objetos perigosos ou animais de estima\u00e7\u00e3o, a menos que autorizado previamente.
\n6. Responsabilidade e Seguro
\n6.1. Seguro:
\nA Prestigeo possui seguro de responsabilidade civil que cobre acidentes ocorridos durante o passeio.
\nRecomenda-se que os passageiros tenham um seguro de viagem adequado que inclua atividades n\u00e1uticas.
\n6.2. Limita\u00e7\u00e3o de Responsabilidade:
\nA Prestigeo n\u00e3o se responsabiliza por acidentes resultantes de comportamento imprudente ou negligente dos passageiros.
\nA Prestigeo n\u00e3o se responsabiliza por danos ou perdas de bens pessoais durante o passeio.
\n6.3. Danos \u00e0 Embarca\u00e7\u00e3o:
\nOs clientes ser\u00e3o respons\u00e1veis por quaisquer danos causados \u00e0 embarca\u00e7\u00e3o ou ao equipamento devido a comportamento imprudente ou negligente.
\n7. Condi\u00e7\u00f5es Meteorol\u00f3gicas e Impacto nos Passeios
\n7.1. Clima e Cancelamentos:
\nAs condi\u00e7\u00f5es meteorol\u00f3gicas podem afetar a realiza\u00e7\u00e3o dos passeios. A Prestigeo reserva-se o direito de cancelar ou alterar o percurso do passeio por motivos de seguran\u00e7a.
\n7.2. Op\u00e7\u00f5es em Caso de Cancelamento por Condi\u00e7\u00f5es Meteorol\u00f3gicas:
\nEm caso de cancelamento devido a condi\u00e7\u00f5es meteorol\u00f3gicas adversas, o cliente ter\u00e1 a op\u00e7\u00e3o de remarcar para outra data dispon\u00edvel ou receber um reembolso total.
\n8. Pol\u00edtica de Privacidade
\n8.1. Prote\u00e7\u00e3o de Dados:
\nA Prestigeo compromete-se a proteger a privacidade dos dados pessoais dos clientes, de acordo com o Regulamento Geral sobre a Prote\u00e7\u00e3o de Dados (RGPD).
\nOs dados recolhidos s\u00e3o utilizados apenas para a gest\u00e3o de reservas e comunica\u00e7\u00e3o com os clientes.
\n8.2. Armazenamento e Uso de Dados:
\nOs dados pessoais s\u00e3o armazenados de forma segura e n\u00e3o ser\u00e3o partilhados com terceiros sem o consentimento do cliente, exceto quando exigido por lei.
\n8.3. Mais informa\u00e7\u00f5es sobre Pol\u00edtica de Privacidade:
\nConsulte em https:\/\/prestigeo.pt\/politica-de-privacidade.<\/li>\n
\n9.1. Uso do Website:
\nO uso do website da Prestigeo est\u00e1 sujeito aos termos de utiliza\u00e7\u00e3o e \u00e0 pol\u00edtica de privacidade.
\n\u00c9 proibido o uso indevido do website, incluindo fraudes, dissemina\u00e7\u00e3o de malware ou tentativa de obten\u00e7\u00e3o n\u00e3o autorizada de dados pessoais.
\nConsulte em https:\/\/prestigeo.pt\/termos-e-utiliza\u00e7\u00e3o.
\n10. Propriedade Intelectual:
\nTodos os conte\u00fados do website, incluindo imagens, textos e logotipos, s\u00e3o propriedade da Prestigeo e n\u00e3o podem ser reproduzidos sem autoriza\u00e7\u00e3o pr\u00e9via.
\n11. Pol\u00edtica de Vendas e Envios
\n11.1. Vendas Online:
\nA compra de produtos ou servi\u00e7os atrav\u00e9s do site prestigeo.pt pressup\u00f5e a aceita\u00e7\u00e3o dos Termos e Condi\u00e7\u00f5es de Venda.
\nTodas as transa\u00e7\u00f5es s\u00e3o realizadas em euros (\u20ac) e incluem os impostos em vigor.
\n11.2. Envio e Entrega de Produtos:
\nNo caso de venda de produtos f\u00edsicos (como vouchers ou lembran\u00e7as), a Prestigeo enviar\u00e1 os produtos para a morada indicada pelo cliente, sujeita a custos de envio e prazos especificados no momento da compra.
\n12. Fotografia e Filmagem
\n12.1. Uso de Fotografias e V\u00eddeos:
\nDurante os passeios, a Prestigeo pode tirar fotografias e gravar v\u00eddeos para fins promocionais.
\nAo participar do passeio, o cliente autoriza a Prestigeo a utilizar estas imagens para fins de marketing e promo\u00e7\u00e3o, salvo indica\u00e7\u00e3o em contr\u00e1rio feita antes do in\u00edcio do passeio.
\n13. Certifica\u00e7\u00e3o Clean & Safe
\n13.1. Medidas de Seguran\u00e7a e Higiene:
\nA Prestigeo aderiu \u00e0s normas “Clean & Safe” do Turismo de Portugal, garantindo a implementa\u00e7\u00e3o de medidas de seguran\u00e7a e higiene para proteger a sa\u00fade dos passageiros.
\n14. Reclama\u00e7\u00f5es e Garantia
\n14.1. Reclama\u00e7\u00f5es:
\nQualquer reclama\u00e7\u00e3o deve ser apresentada \u00e0 Prestigeo por escrito, no prazo m\u00e1ximo de 5 dias ap\u00f3s a data do passeio. A empresa compromete-se a responder \u00e0s reclama\u00e7\u00f5es no prazo de 15 dias \u00fateis.
\n14.2. Garantia e Servi\u00e7o P\u00f3s-Venda:
\nA Prestigeo compromete-se a prestar servi\u00e7os de qualidade, mas n\u00e3o pode garantir a satisfa\u00e7\u00e3o individual dos clientes em rela\u00e7\u00e3o a fatores fora do seu controlo, como condi\u00e7\u00f5es meteorol\u00f3gicas.
\n15. Condi\u00e7\u00f5es de Servi\u00e7o de Catering e Bebidas
\n15.1. Servi\u00e7o de Catering:
\nSe a reserva incluir servi\u00e7os de catering ou experi\u00eancias gastron\u00f3micas, os detalhes e termos espec\u00edficos ser\u00e3o acordados no momento da reserva.
\nO consumo de bebidas alco\u00f3licas deve ser feito com modera\u00e7\u00e3o e somente nas \u00e1reas designadas.
\n16. Animais de Estima\u00e7\u00e3o
\n16.1. Pol\u00edtica de Animais de Estima\u00e7\u00e3o:
\nAnimais de estima\u00e7\u00e3o s\u00e3o permitidos a bordo apenas mediante autoriza\u00e7\u00e3o pr\u00e9via da Prestigeo e devem ser mantidos em \u00e1reas designadas.
\n17. Idiomas Dispon\u00edveis
\n17.1. Disponibilidade de Idiomas:
\nOs passeios s\u00e3o conduzidos em portugu\u00eas e em Ingl\u00eas, podendo ser disponibilizados em outros idiomas mediante solicita\u00e7\u00e3o pr\u00e9via.
\n18. Avisos e Isen\u00e7\u00f5es de Responsabilidade
\n18.1. For\u00e7a Maior:
\nA Prestigeo n\u00e3o se responsabiliza por atrasos ou cancelamentos devidos a situa\u00e7\u00f5es de for\u00e7a maior, como desastres naturais, pandemias ou restri\u00e7\u00f5es governamentais.
\n19. Altera\u00e7\u00f5es aos Termos e Condi\u00e7\u00f5es
\n19.1. Direito de Altera\u00e7\u00e3o:
\nA Prestigeo reserva-se o direito de alterar estes Termos e Condi\u00e7\u00f5es a qualquer momento.
\nQuaisquer altera\u00e7\u00f5es ser\u00e3o publicadas no site e entrar\u00e3o em vigor imediatamente ap\u00f3s a sua publica\u00e7\u00e3o.
\n20. Contacto e Suporte
\n20.1. Contactos:
\nPara d\u00favidas, reclama\u00e7\u00f5es ou solicita\u00e7\u00f5es, os clientes podem entrar em contacto com a Prestigeo atrav\u00e9s do email [info@prestigeo.pt] ou do telefone [925993371].
\nA Prestigeo compromete-se a responder a todas as solicita\u00e7\u00f5es no prazo m\u00e1ximo de 5 dias \u00fateis.
\n21. Lei Aplic\u00e1vel e Foro Competente
\n21.1. Jurisdi\u00e7\u00e3o:
\nEstes Termos e Condi\u00e7\u00f5es s\u00e3o regidos pela lei portuguesa.
\nQualquer lit\u00edgio resultante da interpreta\u00e7\u00e3o ou execu\u00e7\u00e3o destes Termos e Condi\u00e7\u00f5es ser\u00e1 submetido aos tribunais competentes de Portugal.
\n22. Aceita\u00e7\u00e3o dos Termos e Condi\u00e7\u00f5es
\n22.1. Aceita\u00e7\u00e3o:
\nAo reservar ou participar de um passeio de barco com a Prestigeo, o cliente declara que leu, compreendeu e concorda com todos os termos e condi\u00e7\u00f5es aqui estabelecidos.<\/li>\n
\nPedidos podem ser feitos atrav\u00e9s do email info@prestigeo.pt.\n